OneInbox, digital mailbox service for public, to end in June

ST, 6 Apr 2017, OneInbox, digital mailbox service for public, to end in June

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Five years after it was introduced, a digital mailbox for the public to receive government correspondence is being shut down in Jun 8, 2017, owing to low take-up rate and the costs to maintain it.

Called OneInbox, the service lets Singaporeans sign up for the free digital mailbox to view e-letters from public agencies such as the Central Provident Fund Board, Housing Board and Inland Revenue Authority of Singapore (Iras). The notices range from GST Voucher letters to Medisave deductions.

OneInbox was said to have cost the Government as much as $5 million to develop. The tender was awarded to local systems integrator CrimsonLogic. The targets were 250,000 users by the first year, and up to 800,000 in the third year.

The Government Technology Agency (GovTech) would not say how many eventually signed up for the service, part of the e-government masterplan, which then included the revamp of the eCitizen portal. But a report in June 2013 said just 3,000 users had signed up.

 

ST Forum

7 Apr 2017, Reasons given for OneInbox termination not convincing

13 Apr 2017, Low demand for ‘mailbox-only’ digital service

 

More Info

Are there digital channels that I can use to receive Government letters electronically?

 

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