Disabling data roaming: Singtel replies, ST forum, 14/5/2015
WE THANK Dr Inez Perera for her feedback (“Do some phones pick up data when function is disabled?“; Forum Online, last Thursday).
Using phone settings to switch off data roaming may not completely disable data on certain models, as implementation methods can vary between device manufacturers.
It is true that certain phones allow small amounts of data through even when cellular data is switched off. To best prevent this, we advise customers to use the My Singtel App to disable data roaming while travelling.
Singtel also provides a range of affordable DataRoam Saver plans for those who like to stay connected while overseas, for as low as $10 for 1GB of data. These plans automatically lock users onto the preferred network to prevent bill shock from accidental usage on a non-partner network.
Tricia Lee (Ms)