TMG Singapore has flouted the government’s rules on SMS premium-rate services by charging phone users for services they had not bought. TMG Singapore has been fined $10,000 for charging phone users for services they did not subscribe to. TMG ascribes the problem to staff error in computing the keyword for a new service, but IDA says it is TMG’s responsibility to have all the necessary safeguards in place. The firm has since offered, via an SMS broadcast, to refund all the 350 customers the wrongful charges. But only one had contacted TMG for it.
Some 255 premium-rate service providers are registered in Singapore, and since February last year, telcos must offer users the option to bar them. “But many consumers are still unaware of it,” said Case executive director Seah Seng Choon. From Jan 2 next year, a national Do-Not-Call registry lets people opt out of such unsolicited text messages as well as phone calls.