Online Reporting Centre (ORC)

Online Reporting Centre (ORC) is an integrated electronic service for Citizens to lodge reports relating to:

  • Environment
  • Housing maintenance
  • Immigration offender/Illegal employment/Foreign worker housing issues

ORC gives one-stop convenience for Citizens to lodge reports without having to know, which agency to submit to.

Should not use this service if the case is life threatening, or requires agency’s immediate action, as the reports may not be read immediately. Contact Us if any immediate action is required.

Municipal Services Office (MSO)
•Set up in October 2014 to improve government’s coordination and delivery of municipal services
•Involves eight government agencies: AVA, PUB, NParks, HDB, LTA, Singapore Police Force, People’s Association and National Environnment Agency

If you are unsure of which agency to contact for your municipal-related issue, or have a general enquiry/suggestion on the Municipal Services Office, please contact us via:

The OneService mobile app is available on the Apple App Store and Google Play.



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