Customer Satisfaction Index of Singapore (CSISG)

The Customer Satisfaction Index of Singapore (CSISG) is a landmark measure of customer satisfaction cutting across sectors and sub-sectors in the services industry of Singapore that is jointly developed by the Institute of Excellence at SMU (ISES) and the Singapore Workforce Development Agency (WDA). It is produced and updated on an quarterly and annual basis. For the CSISG Scores and Rankings, please click here.


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