Who to contact about lost property at airport

Letter from Yeo Kia Thye Senior vice-president, airport operations Changi Airport Group, 04:45 AM Jul 27, 2011

We would like to take this opportunity to explain the various airport agencies’ roles in helping passengers when an item is lost. Generally, the airlines take responsibility for passengers’ baggage handling and delivery from the point of check-in to the point of collection. Passengers can approach the respective airlines or the airlines’ ground handling agents for assistance should their baggage be lost. There are currently two ground handling agents operating at the airport – CIAS and SATS. Passengers with lost baggage can proceed to the ground handling agent’s Lost and Found counter located at the baggage reclaim area of each terminal for help. For items that are lost within the premises of Changi Airport, passengers can approach the airport’s information counters or call the terminal directly. More information, as well as contact details of the ground handling agents at each of Changi Airport’s terminals can be found on our webpage:

http://changiairport.com/passenger-guide/arrival/baggage

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